IT Support Specialist I

Compensation

: $45,670.00 - $69,720.00 /year *

Employment Type

: Full-Time

Industry

: Information Technology



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Loenbro is looking to add to our growing team. We are looking for a motivated individual to support our disperse team from our Great Falls office. This position will performs analytical, technical, and administrative work in the planning, design, and installation of new and existing personal computer systems, workstations, or servers; diagnoses and resolves problems in response to customer reported incidents; confers with end users to determine types of hardware and software required; installs new hardware and software and maintains existing components; trains end users in the use of equipment and software; performs general maintenance tasks; troubleshoots and resolves issues with computer systems and peripheral equipment located throughout the organization; prepares progress reports for all work performed; evaluates products for compatibility, expand-ability, and ease of use and support; recommends to management the support or nonsupport of evaluated products; conducts training programs designed to educate an organizations computer users about basic and specialized applications.

Working knowledge of Vista by Viewpoint is preferred.

Must complete certification CompTIA A+ within 6-month probation if not already held.

Job Duties:

  • Install and support business applications
  • Maintain/update hardware inventory to comply with asset management standards
  • Handle incoming IT service requests (i.e., phone calls, email, and walk-in visits) to ensure computer user inquiries are addressed in a timely manner
  • Support the use of printers, fax machines, copiers, and multi-function machines to maintain operational readiness
  • Troubleshoot, install, patch, and upgrade computer systems
  • Physical setup and deployment of computer systems, monitors, printers, and other peripherals to ensure seamless operation of business functions
  • Train and orient users on use of hardware and software to maintain an educated and efficient workforce
  • Assist with the maintenance and management of company phone systems
  • Assist with the maintenance and management of company cell phones
  • Other duties as assigned
  • Willingness to travel as needed
  • Skills/Qualifications:

  • Associates degree or equivalent combination of training, experience and certifications
  • CompTIA A+ Certification preferred
  • Working knowledge of Vista by Viewpoint preferred
  • Minimum 1 to 3 years relevant experience in network and/or PC support environment
  • Uses professional concepts; applies company policies and procedures to resolve a variety of issues
  • Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action
  • Normally receives general instructions on routine work, detailed instructions on new projects or assignments
  • Working knowledge of the Windows operating system including Windows 7, Windows 8 and Windows 10
  • Working knowledge of Mac OS X
  • Working knowledge of Apple iOS devices (iPad, iPhone)
  • Working knowledge of Android OS (Android phones)
  • Basic knowledge of computer internetworking
  • Enhanced working knowledge of the Microsoft Office Outlook
  • Excellent Organizational skills
  • Work Environment:

  • Located in a busy and open area office
  • Physical Demands:
  • Long hours sitting and using office equipment and computers
  • Lifting of supplies and materials
  • Constant interruptions
  • Must be able to see to read documents and computer screen for a variety of office functions
  • Expected Hours:

  • 40 Hours
  • Some work outside of business hours may be required with travel
  • Potential Hazards:

  • Muscle strain due to long hours of sitting and using office equipment
  • Possible eyestrain
  • Loud noises
  • Bright lighting
  • Varying office temperature
  • Essential Requirements:

  • Communicate and work with a diverse population
  • Attention to detail
  • High levels of accuracy
  • Deadline requirements
  • Benefits:Loenbro offers a competitive salary, benefit package & perks to those who join our team.

  • New Hires are eligible first of the month following 60 day waiting period
  • Health Insurance- We offer two competitive health plan options through Blue Cross Blue Shield
  • Health Savings Account (HSA)/Health Reimbursement Account (HRA) enrollment options
  • Voluntary Dental, Vision, Accident, and Life coverage
  • 401k after 90 days of employment with a company match up to 4%
  • Other benefits include but not limited to an EAP, Telemedicine and a 24/7 Nurseline
  • We are Leading the Change in the energy services industry. Our growth and successes have not changed who we are. We live our core values every day:

    WE TAKE ACTION

    WE DO WHAT WE SAY

    WE LEAD BY EXAMPLE

    WE DO THE RIGHT THING

    WE PRACTICE STEWARDSHIP

    *Loenbro is an Equal Opportunity Employer.


    Associated topics: assistance, desktop, help, pc, support, support specialist, technician ii, technician iii, technician iv, technology * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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